We're Happy to Help You in Person
Direct contact
With the 9-digit order number and the service PIN from your appointment letter, you can handle many requests yourself.
You can confirm, reschedule or narrow down your appointment, request a callback, leave a message, and much more.
- 1270 841689-55
To help you quickly, please have the 9-digit order number from your appointment letter ready.
We’re available Monday to Friday from 7:30 am to 4:30 pm. Outside these hours, please leave us a voice message.
- servicexetems@.de
You’re also welcome to email us your request. Please include the 9-digit order number from your appointment letter.
We’ll take care of it and get back to you as soon as possible with a proposed appointment or helpful answers.
General inquiries
- 1270 841689-0
- infoxetems@.de
We’re available by phone Monday to Friday from 7:30 am to 4:30 pm and will gladly put you in touch with the right contact at smetex.
If you’ve received an appointment notification and want to confirm, adjust, or reschedule your appointment, you can either contact our service team or make the changes yourself in our service portal.
If you have any general questions, you can reach us through our contact form.