{"id":331,"date":"2024-09-09T11:50:56","date_gmt":"2024-09-09T09:50:56","guid":{"rendered":"https:\/\/service.smetex.de\/kontakt"},"modified":"2025-07-27T15:38:14","modified_gmt":"2025-07-27T13:38:14","slug":"contact","status":"publish","type":"page","link":"https:\/\/service.smetex.de\/en\/contact","title":{"rendered":"Contact us"},"content":{"rendered":"<section id=\"direktkontakt\" class=\"b-section h-offset-scroll-top h-pt-0 none h-pb-l none none\">\n  \n            <div  class=\" h-pt-0 none h-pb-l none\">\n  <div class=\"container o-headline\">\n  <div class=\"grid\">\n    <div class=\"column\">\n      <h2>Direct contact<\/h2>\n    <\/div>\n  <\/div>\n<\/div>\n<\/div>\n\n                <div  class=\" h-pt-0 none h-pb-l none\">\n  <div class=\"o-cards-contact\">\n  <div class=\"container\">\n    <div class=\"grid row-gap\">\n              <div class=\"column\" style=\"--m: 6; --l: 4;\">\n          <div class=\"m-card-content\">\n  <span class=\"m-card-content__title\">\n    Self service portal\n  <\/span>\n\n  \n      <ul class=\"m-card-content__contact-info\">\n              <li class=\"m-card-content__inline-link\">\n          <a href=\"\/en\/portal\" target=\"\" class=\"a-link\" >\n            <svg><use xlink:href=\"#link\"><\/use><\/svg> service.smetex.de\/portal\n          <\/a>\n        <\/li>\n                      <\/ul>\n  \n      <p class=\"m-card-content__text\">\n      <strong>With the 9-digit order number and the service PIN from your appointment letter, you can handle many requests yourself. <\/strong><br \/>\r\n<br \/>\r\nYou can confirm, reschedule or narrow down your appointment, request a callback, leave a message, and much more.\n    <\/p>\n          <div class=\"m-card-content__link\">\n      <a class=\"a-link a-button a-button--primary\" href=\"\/en\/portal\" target=\"\" >\n  <span class=\"a-link__icon\">\n    <svg>\n      <use xlink:href=\"#chevron-right\"><\/use>\n    <\/svg>\n  <\/span>\n  <span class=\"a-link__title\">\n    Self service portal\n  <\/span>\n<\/a>\n    <\/div>\n  <\/div>\n        <\/div>\n              <div class=\"column\" style=\"--m: 6; --l: 4;\">\n          <div class=\"m-card-content\">\n  <span class=\"m-card-content__title\">\n    Give us a call\n  <\/span>\n\n  \n      <ul class=\"m-card-content__contact-info\">\n                    <li class=\"m-card-content__phone\">\n          <svg>\n            <use xlink:href=\"#phone\"><\/use>\n          <\/svg>\n          <span><span class=\"bumzack\">1&#50;7&#48;<\/span> <span class=\"bumzack\">8&#52;1&#54;8&#57;<\/span>-55<\/span>\n        <\/li>\n                <\/ul>\n  \n      <p class=\"m-card-content__text\">\n      <strong>To help you quickly, please have the 9-digit order number from your appointment letter ready. <\/strong><br \/>\r\n<br \/>\r\nWe\u2019re available Monday to Friday from 7:30 am to 4:30 pm. Outside these hours, please leave us a voice message.\n    <\/p>\n          <div class=\"m-card-content__link\">\n      <a class=\"a-link a-button a-button--primary\" href=\"tel:#bumzack@55\" target=\"\" >\n  <span class=\"a-link__icon\">\n    <svg>\n      <use xlink:href=\"#chevron-right\"><\/use>\n    <\/svg>\n  <\/span>\n  <span class=\"a-link__title\">\n    Give us a call\n  <\/span>\n<\/a>\n    <\/div>\n  <\/div>\n        <\/div>\n              <div class=\"column\" style=\"--m: 6; --l: 4;\">\n          <div class=\"m-card-content\">\n  <span class=\"m-card-content__title\">\n    Send us an email\n  <\/span>\n\n  \n      <ul class=\"m-card-content__contact-info\">\n                          <li class=\"m-card-content__mail\">\n          <svg>\n            <use xlink:href=\"#mail\"><\/use>\n          <\/svg>\n          <span>service<span class=\"bumzack\">x&#101;t&#101;m&#115;@<\/span>.de<\/span>\n        <\/li>\n          <\/ul>\n  \n      <p class=\"m-card-content__text\">\n      <strong>You\u2019re also welcome to email us your request. Please include the 9-digit order number from your appointment letter.  <\/strong><br \/>\r\n<br \/>\r\nWe\u2019ll take care of it and get back to you as soon as possible with a proposed appointment or helpful answers.\n    <\/p>\n          <div class=\"m-card-content__link\">\n      <a class=\"a-link a-button a-button--primary\" href=\"mailto:#bumzack@service\" target=\"\" >\n  <span class=\"a-link__icon\">\n    <svg>\n      <use xlink:href=\"#chevron-right\"><\/use>\n    <\/svg>\n  <\/span>\n  <span class=\"a-link__title\">\n    Send us an email\n  <\/span>\n<\/a>\n    <\/div>\n  <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n<\/div>\n\n      <\/section>\n\n\n<section id=\"allgemeine-anfragen\" class=\"b-section h-offset-scroll-top h-pt-0 none h-pb-l none none\">\n  \n            <div  class=\" h-pt-0 none h-pb-l none\">\n  <div class=\"container o-headline\">\n  <div class=\"grid\">\n    <div class=\"column\">\n      <h2>General inquiries<\/h2>\n    <\/div>\n  <\/div>\n<\/div>\n<\/div>\n\n                <div  class=\" h-pt-0 none h-pb-l none\">\n  <div class=\"o-contact-general\" data-module=\"contact-general\">\n\t<div class=\"container\">\n\t\t<div class=\"grid row-gap\">\n\t\t\t<div class=\"column\" style=\"--s: 8; --m: 6; --l: 4;\">\n\t\t\t\t<div class=\"m-card-content\">\n  <span class=\"m-card-content__title\">\n    Head office\n  <\/span>\n\n  \n      <ul class=\"m-card-content__contact-info\">\n                    <li class=\"m-card-content__phone\">\n          <svg>\n            <use xlink:href=\"#phone\"><\/use>\n          <\/svg>\n          <span><span class=\"bumzack\">1&#50;7&#48;<\/span> <span class=\"bumzack\">8&#52;1&#54;8&#57;<\/span>-0<\/span>\n        <\/li>\n                    <li class=\"m-card-content__mail\">\n          <svg>\n            <use xlink:href=\"#mail\"><\/use>\n          <\/svg>\n          <span>info<span class=\"bumzack\">x&#101;t&#101;m&#115;@<\/span>.de<\/span>\n        <\/li>\n          <\/ul>\n  \n      <p class=\"m-card-content__text\">\n      We&#8217;re available by phone Monday to Friday from 7:30 am to 4:30 pm and will gladly put you in touch with the right contact at smetex.  <br \/>\n<br \/>\nIf you&#8217;ve received an appointment notification and want to confirm, adjust, or reschedule your appointment, you can either contact our service team or make the changes yourself in our service portal.<br \/>\n<br \/>\nIf you have any general questions, you can reach us through our contact form.\n    <\/p>\n      <\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"column\" style=\"--l: 7; --l-start: 6;\">\n\t\t\t\t<form class=\"o-contact-general__form\" data-js=\"contact-general-form\">\n\t\t\t\t\t<label>\n\t\t\t\t\t\t<span>Vorname*<\/span>\n\t\t\t\t\t\t<input type=\"text\" id=\"vorname\" name=\"vorname\" required>\n\t\t\t\t\t<\/label>\n\t\t\t\t\t<label>\n\t\t\t\t\t\t<span>Nachname*<\/span>\n\t\t\t\t\t\t<input type=\"text\" id=\"name\" name=\"name\" required>\n\t\t\t\t\t<\/label>\n\t\t\t\t\t<label>\n\t\t\t\t\t\t<span>E-Mail Adresse*<\/span>\n\t\t\t\t\t\t<input type=\"email\" id=\"email\" name=\"email\" required>\n\t\t\t\t\t<\/label>\n\t\t\t\t\t<label>\n\t\t\t\t\t\t<span>Telefonnummer*<\/span>\n\t\t\t\t\t\t<input type=\"tel\" id=\"telefon\" name=\"telefon\" required>\n\t\t\t\t\t<\/label>\n\t\t\t\t\t<label>\n\t\t\t\t\t\t<span>Nachricht*<\/span>\n\t\t\t\t\t\t<textarea id=\"nachricht\" name=\"nachricht\" rows=\"10\" required><\/textarea>\n\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t<label>\n\t\t\t\t\t\t<input type=\"checkbox\" id=\"optindaten\" name=\"optindaten\" value=\"true\" required>\n\t\t\t\t\t\t<span>Ich bin mit der Verarbeitung meiner Daten einverstanden. Informationen zur Datenverarbeitung k\u00f6nnen Sie in der Datenschutzinformation nachlesen.<\/span>\n\t\t\t\t\t<\/label>\n\t\t\t\t\t<button class=\"a-button a-button--primary\"   type =submit  >\n  <span class=\"a-button__title\">\n    Nachricht senden\n  <\/span>\n  <span class=\"a-button__icon\">\n    <svg>\n      <use xlink:href=\"#chevron-right\"><\/use>\n    <\/svg>\n  <\/span>\n<\/button>\n\t\t\t\t<\/form>\n\t\t\t\t<div class=\"m-form-messages\">\n\t<div class=\"m-form-messages__message m-form-messages__message--success\" data-js=\"form-message-success\">\n\t\t<p>Formular erfolgreich abgeschickt<\/p>\n\t<\/div>\n\t<div class=\"m-form-messages__message m-form-messages__message--error\" data-js=\"form-message-error\">Es ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut.<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n\n      <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-331","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact us - Service<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact us - Service\" \/>\n<meta property=\"og:url\" content=\"https:\/\/service.smetex.de\/en\/contact\" \/>\n<meta property=\"og:site_name\" content=\"Service\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-27T13:38:14+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/service.smetex.de\/en\/contact\",\"url\":\"https:\/\/service.smetex.de\/en\/contact\",\"name\":\"Contact us - 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